Reference

Terms & Conditions For Your coli99 Account

coli99 Terms & Conditions set the rules for opening, using and closing your account in Indonesia.

Phone verificationWallet status checksIndonesia accessPolicy contact path
coli99 Terms & Conditions For Your coli99 Account
TERMS HELP DESK

Get Help With A Policy Question

A clear contact path matters when a Terms & Conditions question affects your account or wallet status.

Account access When phone verification blocks access, send your registered number and the exact message shown…
Wallet status For DANA, OVO, GoPay or QRIS questions, include the payment rail, amount reference shown…
Policy contact If you want a clause explained or believe an account detail needs correction, identify…
ACCOUNT DATA PRACTICE

How We Apply These Account Rules

Our Terms & Conditions work with practical account controls rather than vague promises.

Phone confirmation

Before account access is completed, we may use your phone verification step to connect the sign-in attempt with the account…

Payment matching

A DANA, OVO, GoPay or QRIS reference is checked against the account details supplied at the relevant step.

Cookie handling

Cookies may keep a browser session active or remember a setting needed for the site to work.

Browser behaviour

The account path is available through a mobile browser and a desktop browser.

Record retention

We retain account and policy contact records for the period needed to handle access, security, payment-status questions or a requested…

Change requests

To request a correction to an account detail or ask about a Terms & Conditions change, use the support contact…

Terms & Conditions Questions Answered

These Terms & Conditions answers address the account questions you are most likely to have before opening an account or asking for a policy decision. We keep the examples tied to Indonesia access, phone verification, browser use and local wallet references. Where a question depends on eligibility, the rule is where local law permits. Contact support when your account record does not match the details described here.

They set the rules for account access, phone verification, payment-status checks, browser use, policy requests and account closure. They also explain when access depends on local law. Read the relevant clause before submitting account details or asking us to process a wallet-related request.

Yes. Access depends on local law and is available where local law permits. Your location, account details and the applicable policy may affect whether access can continue. If a decision is unclear, contact support with your registered phone number and the message displayed.

Phone verification connects your sign-in attempt with the account record and helps us handle access requests consistently. We may pause access when the supplied details do not match. Use the registered number and contact support if the verification step does not complete.

DANA and QRIS are named payment routes whose status may be checked against your account details and receipt reference. These routes do not bypass the Terms & Conditions. Keep the displayed payment reference and registered phone number available when asking about a status.

Yes, the account path is designed for a mobile browser as well as a desktop browser. Switching devices or clearing cookies may require another sign-in and phone verification. The same Terms & Conditions apply regardless of which browser you use.

Use the account support route and state which detail should change, why it is incorrect and which registered phone number belongs to the account. We may request matching evidence before making a change under the applicable Terms & Conditions.

Send a policy contact request that names the account detail, cookie question or record you want clarified. Include your registered phone number so we can locate the right account. We explain the applicable handling and any available next step through support.