Reference

Privacy Policy for Your coli99 Account

Our Privacy Policy explains what coli99 collects when you open an account, sign in on mobile, or connect DANA, OVO, GoPay and QRIS.

Account clarityWallet recordsCookie choicesSecurity requests
coli99 Privacy Policy for Your coli99 Account
CONTACT ROUTES

Get Privacy Help Near Your Account

A clear contact route matters when you want to ask about a record, correct a phone detail or understand a wallet reference.

Account support Use the account support path for questions about your profile data, phone verification or…
Wallet status For a DANA, OVO, GoPay or QRIS reference, include the payment date, amount reference…
Policy request To ask for a copy, correction or deletion assessment, select the privacy contact option…
HANDLING DETAILS

What We Do With Your Data

We keep the Privacy Policy practical by linking each data use to an account task you can recognise.

Account data

We collect details needed to create and maintain your account, such as contact information and phone verification status.

Device signals

When you sign in from a phone or desktop, we may record device type, browser details, approximate network data and…

Cookies

Cookies can retain a session choice, language setting or security preference so you do not repeat the same step on…

Security checks

We compare sign-in activity, phone verification and payment references when an account action needs added protection.

Retention period

We retain records only as long as needed for the stated account, security, support or legal purpose.

Change requests

You can ask to see, correct or assess deletion of personal data through the privacy contact path.

Privacy Policy Questions From Indonesia

These Privacy Policy answers address the account and wallet questions we expect you to ask before opening or continuing with coli99. They explain the practical steps for data access, corrections, cookies, payment references and contact requests. If your situation is specific, use the privacy contact route rather than sharing sensitive credentials in a general message.

It covers account details, phone verification, sign-in activity, device signals, cookies, support records and payment references. It applies when you browse, open an account or use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account where local law permits.

No. We may receive a payment reference, amount status and time for reconciliation, but your DANA or GoPay PIN belongs to the wallet service. Do not send a PIN, password or one-time authentication code when contacting us about a payment.

Use the privacy contact option in your account support area and state that you want a copy of your account data. Include your registered contact detail, not your password. We verify ownership first, then explain the available records and delivery steps.

Yes, you can ask us to correct an inaccurate profile or contact detail. Select the privacy request path, identify the field and provide the replacement value. We may require phone verification before making the change so the correct account remains protected.

Cookies can remember a session, language choice or security setting and may help us understand a failed sign-in step. Your browser controls can restrict them. If you block required cookies, account access or a privacy request may not work as expected.

We keep payment references for the period needed to reconcile a transaction, answer a support request, protect the account or meet a legal duty. The record may identify DANA, OVO, GoPay, QRIS or a bank rail without storing your private wallet credentials.

Use the privacy contact option beside your account support path and describe the request in plain English. We may ask for registered contact verification, the relevant date or a reference such as Bank Transfer Mandiri, but never ask for your password or wallet PIN.