Reference

Legal terms for your coli99 account

coli99 Legal explains how we handle account access, payment records, cookies and requests to change your data.

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coli99 Legal terms for your coli99 account
CONTACT ROUTES

Get help with a Legal question

A clear contact route matters when a Legal question is tied to a locked login, a wallet status or a payment receipt.

Account access When a Legal condition blocks access, send the account identifier and the phone verification…
Wallet status For DANA, OVO, GoPay or QRIS questions, include the wallet name, payment reference and…
Data requests To ask about stored data, cookies or a correction, identify the account and state…
DATA PRACTICES

How we handle Legal and account records

We treat Legal work as an account operation, not a slogan. Phone verification connects your access request with the account record, while payment references help us match DANA…

Account data

We use the account details you provide to identify your access request, maintain the account record and respond to Legal…

Payment records

A payment reference is used to connect a deposit or withdrawal status with the correct account.

Cookies

Cookies help retain session and security state while you move from login to the lobby on a mobile or desktop…

Account security

We expect you to protect your login details and use the phone connected to your account for verification.

Record retention

We retain account, verification and payment records for the period needed to operate the account, address disputes and meet applicable…

Change requests

You can request a correction or ask how a particular record is used through our account contact path.

Answers about coli99 Legal terms

These Legal answers cover the questions most often raised before account access: eligibility, verification, records, cookies, payment checks and contact requests. They describe our operating process for Indonesia and do not replace the terms that apply to your account. Where local law permits, you can ask support to clarify how a specific condition affects you.

coli99 Legal covers account access, phone verification, data handling, cookies, payment records, security and requests to correct stored details. It also explains how to contact us when a policy decision affects your account or when access depends on local law.

No. Access depends on local law and the eligibility checks connected to your account details and location signals. Where local law permits, you can continue after phone verification. If access is restricted, use account support so we can explain the relevant condition.

Phone verification connects your account access request with the contact detail you submitted. It helps us distinguish the account holder from an unfamiliar login and gives support a reliable record to check when you ask about access, security or a policy restriction.

We use the payment reference and account details to match a DANA, OVO, GoPay or QRIS transaction with the correct account. If a status is unclear, send the wallet name and receipt reference through support so we can check the record.

Yes. You can request a correction by naming the account detail you believe is inaccurate and contacting us through the account support path. We verify the request against your account before changing a record or explaining why a detail must remain.

Cookies can keep your session and security state active while you use the mobile browser from login to the lobby. If you clear cookies, the account may sign out and require phone verification or another access step when you return.

Use the account contact path and include the policy point, account identifier and any related payment or access reference. This lets us check the correct record. For wallet matters, name DANA, OVO, GoPay, QRIS, bank transfer or virtual account.

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